Terms of service
Last updated: 23rd March 2026
Welcome to Matriarch. This website is operated by BIT FORMAL LLP. Throughout the site, the terms “we”, “us” and “our” refer to Bit Formal LLP, marketer of Matriarch.
By visiting our website and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”), including additional policies referenced herein.
If you do not agree to these Terms, you may not access the website or use any services.
1. Business Information
Brand: Matriarch
Marketed by: Bit Formal LLP
Registered Address:
2976, 3rd Floor, Sector 57
Gurugram, Haryana, India - 122003
PAN: ABFFB8549K
GSTIN: 06ABFFB8549K1Z1
Contact:
📧 support@matriarch.in
2. Eligibility to Use the Service
By using this website, you confirm that you are legally competent to access, purchase and engage with us.
3. Pricing & Availability
• All prices are listed in INR unless stated otherwise.
• Prices are subject to change without prior notice.
• We reserve the right to limit quantities or discontinue products at any time.
• Errors in pricing or descriptions may be corrected at our discretion.
4. Orders & Acceptance
• Placing an order does not guarantee acceptance.
• We reserve the right to cancel or refuse any order due to:
o Incorrect pricing
o Stock unavailability
o Suspected fraud or misuse
o Incomplete or incorrect information
If payment has already been processed, refunds will be initiated as per our Refund Policy.
5. Payments (Razorpay)
We use Razorpay and other secure third-party payment gateways for processing payments.
• We do not store card, UPI, or banking details.
• Payment data is encrypted and handled by Razorpay in compliance with PCI-DSS standards.
By making a payment, you agree to Razorpay’s terms and conditions.
6. Shipping & Delivery
Shipping timelines, charges, and serviceability are governed by our Shipping Policy, which forms an integral part of these Terms.
Delays caused by:
• Courier partners
• Natural events, strikes, or regulatory actions
are beyond our control and do not make us liable for compensation.
7. Information Accuracy
The product images on our Matriarch website are for representation only to enable the User to get a fair idea about the product/s. The actual product may vary in terms of appearance or packaging etc. The product images and descriptions provided on the Matriarch website are on an “AS IS” basis and without warranties of any kind, whether expressed or implied. All information is believed to be accurate but without any kind of guarantee and subject to change.
The image quality and colors of the product on the Matriarch website shall depend on your display unit (for instance, monitor). We cannot guarantee that the display of any colors will be accurate.
Matriarch excludes, to the fullest extent permitted by law, all liabilities resulting from access to the Matriarch website including, without limitation, any loss, whether financial or otherwise, or damage resulting directly or indirectly from any such reliance.
8. Returns, Refunds & Cancellations
All returns, refunds, and cancellations are subject to our Refund Policy, which must be read alongside these Terms.
Due to the hygienic nature of personal care products:
• Opened or used products are generally non-returnable.
• Refund eligibility is evaluated case-by-case.
9. Intellectual Property
All content on this website including:
• Text
• Images
• Logos
• Product designs
• Branding
is the intellectual property of Bit Formal LLP.
You may not copy, reproduce, distribute, or exploit any content without written permission.
10. User Conduct
You agree not to:
• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to hack, disrupt, or misuse the platform
• Upload malicious code or spam
Violation may result in suspension or termination of access.
11. Third-Party Services & Links
Our website may contain links or integrations with third-party services (payment gateways, analytics, logistics).
We are not responsible for:
• Their content
• Privacy practices
• Service failures
Use of third-party services is at your own risk.
12. Privacy & Data Protection
Your personal data is processed in accordance with our Privacy Policy and applicable laws, including the Indian IT Act
You have the right to access, correct, or request deletion of your personal data.
13. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid by you for the product.
14. Indemnification
You agree to indemnify and hold harmless Bit Formal LLP, its Partners, employees, and partners from any claims arising out of:
• Your misuse of the website
• Violation of these Terms
• Breach of applicable laws
15. Governing Law & Jurisdiction
These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Delhi, India.
16. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Changes will be effective immediately upon posting on the website.
Continued use of the website constitutes acceptance of revised Terms.
17. Contact Information
For any questions regarding these Terms & Conditions:
📧 support@matriarch.in